Shipping & Returns

Shipping fees

Shipping is calculated by destination and order contents, and is shown before you place your order on the checkout page.

Unless otherwise stated, product prices do not include shipping.

Delivery timing

We aim to ship within 5 business days after payment is confirmed (Saturdays, Sundays, and Japanese public holidays excluded).

Delivery after dispatch typically takes 1–3 days within Japan, depending on the carrier and region. International delivery times vary by destination.

If weather, carrier conditions, stock, or other circumstances delay shipment, we will notify you by email when possible.

Returns & exchanges

Because our products are food items, we cannot accept returns or exchanges for customer reasons (change of mind, ordering error, dislike of taste, etc.) after the product has been delivered.

If the item is defective, damaged in transit, or differs from what was ordered, please contact us within 7 days of delivery at info@zeroworks.com. We will arrange a replacement or refund after confirming the issue.

Return shipping for defects attributable to us is borne by us. Return shipping for customer reasons—where accepted in exceptional cases—is borne by the customer.

Cancellations

You may cancel before shipment by emailing info@zeroworks.com. After shipment, the return conditions above apply.