Privacy Policy

1. Controller

Business name

ZEROWORKS Inc.

Address

7-3-36 Oizumigakuen-cho, Nerima-ku, Tokyo, Japan

Representative

Naoya Matsumoto, Representative Director

Contact

info@zeroworks.com

2. Information we collect

Depending on how you use the site, we may collect: name, email address, phone number, shipping and billing addresses, order and payment-related information, inquiry contents, and technical data such as IP address, browser type, device information, and cookie identifiers.

Payment card data is processed by Shopify and payment providers; we do not store full card numbers on our own servers.

3. Purpose of use

We use personal information to: take and fulfill orders; ship products and provide customer support; process payments and prevent fraud; respond to inquiries; improve the site and services; send transactional or, where permitted, marketing communications; and comply with legal obligations.

4. Cookies and similar technologies

We may use cookies and similar technologies for session management, analytics, and improving the shopping experience. You can disable cookies in your browser; some features may then be unavailable.

5. Provision to third parties

We do not provide personal information to third parties without your consent, except as permitted by law (e.g. legal requirements, protection of life or property, or outsourcing under appropriate supervision).

To operate the store we use processors such as Shopify (e-commerce and checkout), shipping carriers, payment providers, and hosting/analytics vendors, only to the extent needed for the purposes above.

6. International transfers

Some processors may store or process data outside Japan. In such cases we take measures required under applicable law, including confirming the recipient’s data protection framework.

7. Security

We take organizational and technical measures appropriate to the sensitivity of the data to prevent leakage, loss, or damage of personal information.

8. Retention

We retain personal information only as long as needed for the purposes stated above, or as required by law, and then delete or anonymize it in an appropriate manner.

9. Your rights

You may request disclosure, correction, addition, deletion, suspension of use, or suspension of third-party provision of your personal information, to the extent provided by law. Contact info@zeroworks.com. We may ask you to verify your identity before responding.

10. Changes to this policy

We may update this policy as needed. The latest version will always be posted on this page, with the update date shown above.